Thursday, May 12, 2016

Tesla service continues to shine

As I pulled out of my driveway Tuesday to go to work, a warning message appeared in the dashboard of my Tesla Model S.  It said my tire pressure was too low and I should pull over safely.  I drove to a gas station that's quite close to my house--the first time I've been in that station in some time--and filled all of my tires to the proper air pressure.  The right rear tire was fairly low, but because I was running late I gave it only a cursory inspection.  I saw nothing wrong and drove to work.

The car was fine until yesterday as I was heading to work, when the same warning appeared.  I called the local Tesla outpost, gave them my name, and explained the problem.  The guy on the phone clearly had my records in front of him almost instantly.  He asked what I'd like to happen.  I said I didn't have time to bring in the car, so I'd prefer they come get it.  I told him I would be available for a short time.  He said that was no problem.

Twenty minutes later, he showed up at my office building with a loaner, had me sign an inspection report, handed me a fob, and took mine.

The service folks called later that day to tell me the bad news:  my tire had picked up a screw, which was in deep, and so I'd need a new tire.  I okayed the expense, and they said they'd fix it and wash and vacuum the car.  I said I'd prefer a detailing--which you do have to pay for--and they said that would be no problem.  I kept the loaner overnight.

Today, they called to say they'd finished the car and asked when they could do the car swap.  I had only a half hour open.  At seven minutes into that half hour, a guy called to say he was in my office building's parking lot.  I missed the call.

By the time I found the phone message and made it downstairs, five minutes had passed.  In that time, he found the loaner, moved it out of its parking space, backed my car into the space, and was waiting beside the loaner.  When I marveled at that, he said, "I figured there was no point in you having to waste time doing the car shuffle."  I signed the approval form and headed back to work.

My car sparkled like new, inside and out, when I checked it.

I paid only for the tire work and the detailing.

The total time the experience cost me, counting all signing, phone calls, and walking, was under 15 minutes.

Yes, I own both a Model S and Tesla stock, but, damn, this was yet another great Tesla service experience.

The combination of the Model S being such an amazing car and the service continuing to be so fantastic makes me want to own only Tesla cars.


Mark P said...

From what I gather Tesla is a top end car.

I get the impression that a lot of top end cars like Mercedes, Jaguar e.t.c provide a similar high level of support.

Even my Skoda and my wife's Mazda service centres cleans the car these days.

I thought joke for these high end cars was you took them in for a service when the ash trays needed emptying.

Mark said...

You may be right about the level of service on other top-end cars. I honestly don't know.

Good joke.


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