The rice problem
The following is a reasonably accurate transcript of my phone call earlier tonight with the young woman taking phone orders at the Pei Wei nearest me.
I am not making this up. I wish I were.
PW: Welcome to Pei Wei.
Me: I'd like to place a take-out order.
PW: How can I help you?
Me: I'd like to place a take-out order.
PW: Can I have a name for your order?
Me: Mark.
PW: Okay, what would you like?
Me: Several things. First, one order of crispy chicken.
PW: What kind of rice?
Me: White. I'd like to end up with enough white rice for six.
PW: We don't do things that way. What kind of rice would you like with the chicken?
Me: White.
PW: Is that all?
Me: No. I have several more dishes to order.
PW: Go ahead.
Me: Two orders of spring rolls.
PW: The one with two rolls, or the one with six?
Me: The large one.
PW: Both?
Me: Yes.
PW: So is that the one with two rolls, or the one with six?
Me: The one with six.
PW: Those don't come with rice.
Me: That's okay.
PW: Okay. Is that it?
Me: No. I want--
PW: So do you want something else?
Me: Yes. Two orders of orange peel beef.
PW: What kind of rice?
Me: White.
PW: Okay. It'll be ready in fifteen minutes.
Me: I'm not done.
PW: Oh, okay. So do you want something else?
Me: Yes.
PW: What would you like?
Me: An order of edamame.
PW: Is that all?
Me: No. I need to enough extra rice to bring the total to six orders of rice.
PW: We don't do it that way. The rice comes with some of them, but not with others.
Me: I understand. Surely there must be some way I can buy more rice.
PW: I have to think about it.
Me: Okay.
We pass about fifteen seconds in silence.
PW: I have an idea! I think I know how to solve the rice problem.
Me: How?
PW: I could sell you three side orders of rice.
Me: Great. I'll take them.
PW: You have to pay for them.
Me: That's fine.
PW: They're fifty cents each.
Me: That's fine.
PW: As long as you're sure. Are you sure?
Me: Yes.
PW: So, is that all?
Me: Yes.
PW: So, I have two spring roll orders of the six rolls--they don't come with rice--an order of edamame--no rice with it, either--an order of crispy chicken with white rice, two orders of orange peel beef, both with white rice, and, let me see...yes, three side orders of rice. Is that right?
Me: Yes.
PW: It'll be ready in fifteen minutes.
Me: Thank you.
When I walked into the Pei Wei, two people, one young man and one young woman, were serving a single line of people picking up their orders. I ended up with the young woman--yes, it was the same one--taking my money.
I didn't say a word. I didn't drag her over the counter. I paid, said, "Thank you," and left.
I am amazed at my own self control.