Why I wish I could make all appointments online
Every six weeks, I have a check-up appointment with my chiropractor. I started going when I hurt my back about eighteen months ago, and I've kept it up not because my back has been bad again, but rather because the cost (in both time and money) is relatively low, it feels like the work helps, and I love the way he pops my neck (which is roughly the thickness of a pro wrestler's thigh and so is tough to manipulate). Today, I had to call to move an appointment that was falling while I'll be in Boston. The following is not a verbatim transcript of that conversation, but it's pretty darn close. I'm not mean enough to name the doctor, so we'll call him X.
Woman at his office (hereafter, W): Thank you for calling Dr. X's office. How may I help you?
Me (hereafter, M): I'd like to move an existing appointment.
W: Your name.
M: Mark Van Name.
W: How may I help you?
M: I'd like to move an existing appointment.
W: Great. What's your name?
M: Mark Van Name.
W: So why do you want to move the appointment?
M: Because I'm going to be out of town on the day it's currently scheduled.
W: That's a good reason.
M: silence
W: So, you'd like to make an appointment?
M: No. I want to move an existing appointment.
W: When is that appointment?
M: Wednesday, January 20 at eleven o'clock a.m.
W: What name did you say it was under?
M: Mark Van Name.
W: Are you sure?
M: Yes.
W: About the name and the time?
M: Yes. Both.
W: Let me try to find it. Many seconds pass, with occasional typing sounds. You do have an appointment then!
M: Yes.
W: So what do you want to do?
M: Move it.
W: Okay. We can do that.
M: Good.
W: To when?
M: Friday, January 22nd, at eleven o'clock a.m.
W: Let me check. Many seconds pass, with occasional typing sounds. Okay! You're all set.
M: Thank you.
W: Except you can't come at eleven. Our last morning appointment starts at ten forty-five.
M: I'll take that one.
W: So you want ten forty-five?
M: Yes.
W: On Friday, January 22nd?
M: Yes.
W: In what name?
M: Mark Van Name.
W: Much typing. Okay! You're all set.
M: Thank you.
W: Is there anything else I can do for you?
M: No.
W: There's no reason to be all huffy.
M: Thank you. I need to go now.
W: Fine. Goodbye.
M: Goodbye.
On the bright side, at least the conversation did not take place in person, so I get to continue walking around a free man.
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4 comments:
Sometimes you just have to shake your head and move on. Next time you go to the chiropractor, wear the smelly clothes from the allergist's office and lean all over the counter, sharing your aroma. That will show her.
What an excellent idea!
Michelle- Don't encourage him! *grin*
Mark- Remember that the chiropractor has to smell you too. And, the neck adjustment is a very delicate procedure. Not one you want to have done on you by someone who is holding their breath.
Hmmm. Also an excellent point.
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