Hotel room randomness

The hotel in which I normally stay here in Austin was sold out, so I ended up in another hotel about fifteen minutes away.  This hotel is part of a more upscale chain, so you'd expect it to be nicer than my usual place, and in some ways it is.  The hotel has also proven, however, to be at least as random as my usual.

For example, when I checked in yesterday, my room was 82 degrees, and its phone handset was missing.  The AC did work, so I fixed the temperature.  A maintenance guy found the phone handset way under the bed, one of the few places I had not thought to look.

Today, the folks who cleaned the room brought me two more complete sets of toiletries--does anyone use a full set of toiletries in a night?--but didn't empty the bathroom trash can.

Consistency is clearly harder to achieve than one might think.